In this infographic, the Journifica/Guiding Star team summarizes the results of a 2016 survey it conducted regarding important priorities and themes in customer experience management.

This Journifica infographic on customer experience was brought to you by the team behind Journifica - Guiding Star Communications and Consulting. If you are addressing challenges with your customer experience, and want more information, consider:

• Reviewing the Guiding Star blog
• Checking out our (occasionally!) Curated News on Customer Experience and Journey Mapping
• Following our ScoopIt newsletter on Customer Experience

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