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Customer loyalty is something that must become part of a company's DNA. Sometimes, the only way to make the leap is to introduce a series of mandatory practices and policy to get people used to it - so that it becomes reflexive. This article presents some very useful tips for practices that will engrain.

Lately, I've felt that organizations have gone koo-koo for online games as part of learning activities. Sure, the endless clicking of the Next and Previous buttons does not serve online learners well; but games as a potential solution must be carefully crafted. This article addresses some useful guiding principles. Now, will someone please tell me how we go about getting games into e-learning that support SCORM or xAPI? (That one has been puzzling me.)

I have participated in several personal development sessions, with learning experts like Andy Peterson (Digital Vistas) and Mark Hellinger (of Xyleme), who have talked about leveraging big data to personalize learning experiences. I've even had some good fortune of working towards learning personalization, although the efforts rest on the individual learners to stipulate both their interests, knowledge gaps and importantly, their levels of motivation. So now we learn that number-crunching is going to happen by a large coalition of academic institutions. Will it be helpful, or will it just create analysis paralysis? I'm still a believer that you let the learner take the lead.