Share Your Skies With Us

Click through from the precis to the full story - where an elegant and simple set of practices are presented to support retaining learner attention in e-learning courseware.

In a poignant reminder that service and hospitality are different, the author, who works as a customer experience consultant, reminds us that hospitality is a dialogue and is what is truly valued since it impresses upon the recepient that you are on "their" side. That explains my many perceptions of service failure by airlines, particularly Air Canada.

OK, I've not heard the term cloudification used until today, but it's worthy. This article makes the casee that pushing customer experience tools and data sets into the cloud creates a competitive advantage because of abilities to leverage the technologies widely. Not sure I'm as concerned about the technology as the touch, but it is a worthwhile read, if only because of the new derivative word.