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News with Views
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Football Season Suggests Value of Customer Service Rivalries
Oct 1, 2014
This opinion piece suggests that while businesses are competitive on product/solution, we're not seeing a whole lot of competitive drive for exceptional/better customer service. I was startled by the numbers - while 9 in 10 said customer centricity was critical to business success, only 14% said they felt their business was "highly customer-centric". Disconnect? Yes. So get cracking, and think of customer experience as a competitive advantage.
Curated By:
Todd Kasenberg
Customer Loyalty in Three Movements
Oct 1, 2014
This article prudently suggests attention to 3 elements for customer loyalty conditions to occur; mastering the essentials, going just beyond the obvious, and monitoring the performance. It takes effort and intent.
Curated By:
Todd Kasenberg
Proofreading and Editing in e-Learning - Steps That Work
Oct 1, 2014
One of the more challenging parts of e-learning consulting is the quality assurance, particularly regarding content. Does it communicate simply? Is content syntax appropriate and correct? Have we addressed spelling correctness (and for which English-speaking audiences)? I found this article helpful, and add two tips of my own; watch the acronyms and abbreviations carefully, and consider reading things backwards.
Curated By:
Todd Kasenberg
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